General inquiry
Package layout?
Don't pack layout
The balloon is not inflated when it is sold
Arrange by yourself after receiving the goods!
Will the balloon float?
When the balloon is sold, it is not inflated. The air pump is charged and the air will not float.
If you want to float in the air, you have to come forward and buy a helium tank
What is the balloon size?
Aluminum balloons (birthday set 16-inch Happy Birthday): 2xcm*4xcm per letter
10-inch latex balloon: 20-25cm
String: 1 card 15-20cm*12-18cm (the total length of the rope is about 3m)
Does the kit have a delivery pump?
Each set has a pump tape ribbon
The detailed information is in the product page of the online store
It’s the first time I am shocked. I’m so surprised.
Detailed instruction will be provided after purchasing balloons in our store
If you don't know, just ask me! 🥰
How long does it take to pick up the goods from SF Express/Post Office?
It is true that after the order is placed, the SF Express will be sent out on the same day/the next day. It is urgent to suggest that you go to the store to pick up. 😚
Is the copy heavy?
Generally buy a set
Pre-half about A4 paper, 15cm thick and 0.5-1kg
Is there helium for sale?
Temporarily not available for sale
How much resistance can the wave blow up ?
The air-filled aluminum foil balloon Foil Balloon can be stored for about 1 week. The air-filled latex balloon latex balloon will become dull but not burst after 1 day.
Can I place an urgent order?
of course! If it is an urgent order, you can check the receiving time by Whatsapp first.
Return Policy
-The goods will not be returned or exchanged when they go out.
-Please check whether the shipment is complete within two days after receiving/signing for the goods. Orders will not be accepted after two days. Sorry for the inconvenience.
-If the order is temporarily cancelled after the order is placed, up to 70% of the payment will be refunded. Orders cancelled within 24 hours will not be refunded. Please pay attention. Thank you.
-Man-made damage will not be re-mailed or returned. Missed or damaged items can be picked up at the store or sent out by regular mail. SF Express must make up for the postage if it is reposted.